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Data PrivacyInsights

Call Detail Records: The Impact of India’s Revised Guidelines for Other Service Providers on Outsourcing Customers and Providers

February 11, 2022
India’s DoT now requires outsourcing providers in India to capture and store certain call records and system logs at their Indian delivery centers. Outsourcing customers should evaluate their agreements to ensure their information and that of their customers is safeguarded while complying with obligations under the Guidelines.
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