Brian Burke is vice president of operations for Epiq, overseeing the company’s 60,000-square-foot Mail, Call and Processing Center in Dublin, Ohio, which supports the hundreds of active class action settlement, restructuring and bankruptcy, mass tort settlement, and data breach response programs the company has in progress at any given time. He has more than 15 years’ experience managing complex contact center operations and implementing propriety and state-of-the-art processes that streamline communications and enable clients to focus on their core businesses.
Data breach events are a now harsh reality. But when managed properly and communicated strategically, companies can emerge with both their corporate reputation and the confidence of their consumers intact. Find out how in this in-depth article.