CPO Magazine - News, Insights and Resources for Data Protection, Privacy and Cyber Security Leaders
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Harsh Walia
Partner, Technology, Media and Telecom Practice Group (New Delhi) at Khaitan & Co. LLP
Harsh Walia is a Partner in the Technology, Media and Telecom Practice Group in the New Delhi office of Khaitan & Co. LLP. His practice focusses on dealing with regulatory, transactional and commercial contracting aspects in the TMT sector, and he has advised both Indian and foreign clients in plethora of regulatory areas such as data protection, intermediaries, telecom licensing, video streaming, satellite connectivity, CUG, spectrum sharing and trading, EMF emission norms, virtual network operators, M2M communications, VAS services, internet telephony, OTT services, other service providers.


Headset and telephone on desk showing outsourcing at India call centre
Data PrivacyInsights

Call Detail Records: The Impact of India’s Revised Guidelines for Other Service Providers on Outsourcing Customers and Providers

February 11, 2022
India’s DoT now requires outsourcing providers in India to capture and store certain call records and system logs at their Indian delivery centers. Outsourcing customers should evaluate their agreements to ensure their information and that of their customers is safeguarded while complying with obligations under the Guidelines.
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