Rafael Lourenco, EVP & Partner at ClearSale

Man buying from online ecommerce shop showing fraud prevention for cross-border trade

Best Practices in Fraud Prevention and CX for Cross-Border Trade

August 19, 2022

Businesses doing cross-border trade can benefit from following a set of best practices to understand the right markets to focus on, the unique elements of customer and fraudster behavior in those markets, and what customers expect from the online shopping experience.

Man on a mobile phone with a lock system showing customer experience

Cyber Security Insights

Cybersecurity Improvements May Be the Best Customer Experience Tool You’re Not Using

October 14, 2021

Businesses that invest in and continuously update their cybersecurity can prevent customer experience disruptions, protect their brand reputation and maintain the trust and loyalty of their customers.

Woman's hand tapping the Facebook screen on smartphone showing account takeover after data leak

Cyber Security Insights

What Can Brands Learn From the Facebook Data Leak?

June 10, 2021

Brands need to safeguard their social presence, protect their customers’ data and avoid account takeover fraud after massive data leaks like Facebook’s.

Woman using facial recognition technology showing the capabilities and limitations of facial recognition technology

Cyber Security Insights

What Facial Recognition Technology Can Do for Safety Right Now—And What It Can’t Do Yet

June 30, 2020

Can facial recognition technology still be used as a reliable safety and security tool with more people wearing face masks to protect themselves in COVID-19 pandemic?

Credit card with chain and lock showing the use of AI to fight online payment fraud while making improvements to avoid false positives

Cyber Security Insights

What AI Can (and Can’t) Do Right Now to Fight CNP Fraud

April 24, 2019

Find out what's the current capabilities of AI in the fight against online payment fraud, where human expertise fits into the current fraud-prevention ecosystem, and what’s on the horizon as AI improves.

Hand with smart phone and laptop doing online shopping showing the account takeover fraud problem

Cyber Security Insights

Account Takeover Fraud Is the New Normal … You Can Fight It Without Losing Good Customers

January 23, 2019

Account takeover fraud is on the rise, and businesses and banks are bearing the costs. Because ATO fraud looks like activity by a trusted customer, detection can be difficult – but it is possible. Here's what businesses need to know to fight takeover attacks without declining good orders.

Best Practices in Fraud Prevention and CX for Cross-Border Trade

Cybersecurity Improvements May Be the Best Customer Experience Tool You’re Not Using

What Can Brands Learn From the Facebook Data Leak?

What Facial Recognition Technology Can Do for Safety Right Now—And What It Can’t Do Yet

What AI Can (and Can’t) Do Right Now to Fight CNP Fraud

Account Takeover Fraud Is the New Normal … You Can Fight It Without Losing Good Customers

Apria Healthcare Data Breach Exposed Sensitive Information of Nearly 2 Million Patients

Wave of Employer ChatGPT Bans Continues as Apple Restricts Internal Use of AI Tools

Sensitive Patient Information Was Sent Through Meta Pixel by NHS Trusts

Timeline for Google Privacy Sandbox Deprecation of Third-Party Cookies Shapes up as Online Advertising Braces for Another Impact